Question 1

Why your account is limited and how to remove the limit

Accepted Answer

Common triggers: * New account / first transfer * Large jump in volume * Mismatched business info * Missing documents * High-risk patterns (don’t list too much detail)

What users can do immediately
Expected review time
How to avoid it in the future (keep profile updated, use consistent sender source, etc.)

Question 2

Transfer statuses explained

Accepted Answer

Track your transfer: statuses and what they mean

Tags: SME, Corporate · Transfer tracking · Issues

${color}[#193B2D](Short answer)

You can track every outbound transfer from your dashboard using its status. Each status tells you exactly where the transfer is in the payout process.

Transfer statuses explained

Processing
Your transfer is undergoing internal checks before payout. This may include verification, beneficiary validation, or compliance review.

Sent
Funds have been released from Oneremit to the destination banking network. At this stage, settlement timing depends on the corridor and receiving bank.
Once a transfer is marked Sent, Oneremit no longer controls bank-side processing times.

Completed
The beneficiary bank has confirmed receipt of funds.

What can cause delays

Incorrect or incomplete beneficiary details
New account or first-time transfer review
Large or unusual transfer amounts
Receiving bank processing rules

${color}[#193B2D](When to contact support)

Contact support only if:

The transfer is marked Sent and has exceeded the expected settlement time for that corridor
You see a Failed or Reversed status

Have this ready:

Transfer reference ID
Amount and currency
Destination bank and beneficiary name

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