Question 1

Transfer statuses explained

Accepted Answer

Track your transfer: statuses and what they mean

Tags: SME, Corporate · Transfer tracking · Issues

${color}[#193b2d](Short answer)

You can track every outbound transfer from your dashboard using its status. Each status tells you exactly where the transfer is in the payout process.

Transfer statuses explained

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Your transfer is undergoing internal checks before payout. This may include verification, beneficiary validation, or compliance review.

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Funds have been released from Oneremit to the destination banking network. At this stage, settlement timing depends on the corridor and receiving bank.

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The beneficiary bank has confirmed receipt of funds.

What can cause delays

Incorrect or incomplete beneficiary details
New account or first-time transfer review
Large or unusual transfer amounts
Receiving bank processing rules

${color}[#193b2d](When to contact support)

Contact support only if:

The transfer is marked Sent and has exceeded the expected settlement time for that corridor
You see a Failed or Reversed status

${color}[#193b2d](Have this ready:)

Transfer reference ID
Amount and currency
Destination bank and beneficiary name

Question 2

How long will it take?

Accepted Answer

How long transfers take (by corridor)

Tags: SME, Corporate · Transfer tracking · Rates

${color}[#193b2d](Short answer)

Most Oneremit outbound transfers settle the same day or instantly, depending on the destination corridor and payout method.

NGN to USD

ACH
Same-day settlement
Cut-off time: 12:00 PM EST

Wire
Near-instant settlement

Tier 1 banks: approximately 2 hours
Other banks: 2 to 6 hours

NGN to GBP

Instant settlement via FPS

NGN to EUR

SEPA Instant for most European banks
Some banks may settle next business day depending on the receiving bank

NGN to CAD

Interac
Instant settlement

EFT
Next business day
No weekend processing

NGN to AUD

Same-day settlement

NGN to AED

Same-day settlement

NGN to ZAR

Same-day settlement

NGN to KES

Same-day settlement

What can affect settlement time

Transfers submitted after daily cut-off times
Incorrect or incomplete beneficiary details
First-time transfers or account reviews
Receiving bank processing rules
Weekends and public holidays (for select corridors)

${color}[#193b2d](When to contact support)

Contact support only if:

Your transfer status is Sent and the expected settlement time for the corridor has passed
Your transfer shows Failed or Reversed

${color}[#193b2d](Have this ready:)

Transfer reference ID
Destination corridor
Payout method (where applicable)

Question 3

Recipient was paid but funds are not visible yet

Accepted Answer

${color}[#193b2d](Short answer)

If a transfer is marked Completed but the recipient does not see the funds yet, the receiving bank may still be processing the credit. This is common and usually resolves shortly.

What “Completed” means

Completed indicates that Oneremit has received confirmation from the payout network that funds were delivered to the recipient’s bank.

After this point, visibility of funds depends on the recipient bank’s internal processing.

Common reasons funds are not visible yet

Recipient bank posts credits at specific times of day
Additional internal checks by the recipient bank
Funds credited but pending in the recipient’s account
Delays caused by weekends or public holidays (for some banks)

What the recipient should do

Ask the recipient to:

Check their account balance and transaction history
Confirm the account details used are correct
Contact their bank directly to ask about incoming funds

Providing the transfer reference may help the bank locate the transaction faster.

What you should do

Allow a short processing window after the transfer is marked Completed
Avoid initiating a duplicate transfer
Monitor the status in your dashboard for any updates

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Once a transfer is marked Completed, Oneremit cannot control how quickly the recipient bank makes funds visible.

${color}[#193b2d](When to contact support)

Contact support only if:

The transfer has been

Question 4

I didn’t receive my transfer update

Accepted Answer

${color}[#193b2d](Short answer)

Transfer updates are available in your dashboard. If you did not receive a notification, your transfer may still be processing or the update may have been delivered silently.

Where to check your transfer status

Always check your transfer status directly in your Oneremit dashboard:

Log in to your account
Navigate to Transfers
Select the relevant transfer to view its current status

The dashboard is the most reliable source of truth.

Why you may not receive an update

You may not receive a notification if:

The transfer is still in Processing
The status has not changed since the last update
Email notifications are delayed or filtered
The transfer was updated outside notification thresholds

What each status means

Processing: Internal checks are ongoing
Sent: Funds have been released to the receiving bank
Completed: The recipient bank has confirmed receipt
Failed / Reversed: The transfer could not be completed

Refer to the transfer status article for detailed explanations.

What to do next

Check the current status in your dashboard
Compare the status against expected settlement times for the corridor
Allow time for bank-side processing if the status is Sent

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Notifications are informational. The transfer status shown in your dashboard always takes priority.

${color}[#193b2d](When to contact support)

Contact support only if:

The

Question 5

Why your account is limited and how to remove the limit

Accepted Answer

${color}[#193b2d](Short answer) Account limits are part of standard risk and compliance controls. Most limits are temporary and can be removed quickly once required checks are completed.

Why accounts get limited

Your account may be limited if:

This is your first transfer on Oneremit
There is a sudden increase in transaction volume
Required business or verification documents are missing or outdated
Your transaction activity does not match your stated business profile
Additional compliance review is required

What to do if your account is limited

Log in to your dashboard and check for any pending requests
Upload any missing or requested documents
Ensure your business information is accurate and up to date
Wait for the review to be completed

How long reviews take

Most reviews are completed within one business day after all required information is submitted
Complex cases may take slightly longer

How to avoid future limits

Keep your business profile updated
Use consistent funding sources and transaction patterns
Notify support in advance for large or unusual transfers

${color}[#193b2d](When to contact support)

Contact support only if:

You have submitted all requested documents and the limit remains after one business day
You are unsure which documents are required

${color}[#193b2d](Have this ready:)

Business name on the account
Transfer reference ID (if applicable)
Confirmation of submitted documents

Question 6

Transfer failed or reversed: what it means and what to do

Accepted Answer

${color}[#193b2d](Short answer)

A transfer may fail or be reversed if the receiving bank rejects it or required checks are not completed. Most issues can be resolved quickly once the cause is identified.

What “failed” means

A transfer is marked Failed when it cannot be completed before funds are released to the receiving bank.

Common reasons include:

Incorrect or incomplete beneficiary bank details
Invalid account number or bank code
Unsupported account type at the receiving bank
Compliance or verification requirements not met

What “reversed” means

A transfer is marked Reversed when funds were sent to the receiving bank but returned.

This may happen if:

The beneficiary bank rejects the transfer
The beneficiary account is closed or restricted
The beneficiary name does not match bank records
Additional bank-side compliance checks fail

What to do if your transfer fails or is reversed

Check the transfer status and any notes in your dashboard
Review beneficiary details for accuracy
Update the beneficiary information if required
Wait for funds to be returned to your NGN wallet (if applicable)

How long refunds take

Failed transfers are typically returned quickly
Reversed transfers may take additional time depending on the receiving bank
You will be notified once funds are available

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Oneremit cannot override a receiving bank’s decision once a transfer has been rejected or returned.

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