> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.oneremit.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Payment Help & Tracing

## My payment hasn't arrived yet

If your recipient says they haven't received the funds, here's what to check:

* **Check the status in your dashboard.** Go to **Transactions** and find the payment. If it says "Processing", it's still on its way.

* **Check if you uploaded the invoice.** Every payment needs a supporting document. If it's missing, the payment could be on hold.

* **Double-check the bank details.** A wrong sort code, IBAN, or account number can delay or bounce a payment.

* **Consider the delivery time.** Not all payments are instant. ACH and SEPA take 1–2 business days. SWIFT wires can take up to 3 days. AED payments sent after 5 PM Dubai time arrive next business day.

| If everything looks correct and the expected delivery time has passed, email support@oneremit.co with the transaction reference number. We'll trace it and get back to you.


## Contacting support

You can reach us through:

* **Your WhatsApp group** — the fastest way to get help if you already have an account manager.
* **Email:** support@oneremit.co
* **In-app chat widget** — click the support icon in the bottom-right corner of your dashboard.