Articles on: Payments

Payment Help & Tracing

My payment hasn't arrived yet

If your recipient says they haven't received the funds, here's what to check:

Check the status in your dashboard. Go to Transactions and find the payment. If it says "Processing", it's still on its way.
Check if you uploaded the invoice. Every payment needs a supporting document. If it's missing, the payment could be on hold.
Double-check the bank details. A wrong sort code, IBAN, or account number can delay or bounce a payment.
Consider the delivery time. Not all payments are instant. ACH and SEPA take 1–2 business days. SWIFT wires can take up to 3 days. AED payments sent after 5 PM Dubai time arrive next business day.

If everything looks correct and the expected delivery time has passed, email support@oneremit.co with the transaction reference number. We'll trace it and get back to you.

Contacting support

You can reach us through:

Your WhatsApp group — the fastest way to get help if you already have an account manager.
Email: support@oneremit.co
In-app chat widget — click the support icon in the bottom-right corner of your dashboard.

Updated on: 26/07/2026

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