Recipients: how to add them and avoid failed payouts

Short answer

You can add recipients by providing accurate bank and account details. Most failed or reversed transfers are caused by incorrect recipient information.

What a recipient is

A recipient is the individual or business receiving funds from your outbound transfer. Each recipient must have valid and complete bank details.

How to add a recipient

1. Log in to your Oneremit dashboard
2. Navigate to Recipients
3. Click Add new recipient
4. Enter the recipient’s bank and account details
5. Save and review the information before using it for a transfer

Information you must get right

Ensure the following details are accurate:

• Recipient full name (as registered with the bank)
• Bank name
• Account number or IBAN
• Bank code, routing number, or SWIFT code (where applicable)
• Destination country and currency

Common mistakes that cause failed payouts

• Typographical errors in account numbers
• Incorrect bank codes or routing details
• Using a personal account for a business payout
• Recipient name not matching bank records
• Selecting the wrong destination corridor

Editing or updating a recipient

• You can edit a recipient before initiating a transfer
• Changes made after a transfer is sent will not affect that transfer
• For completed transfers, recipient details cannot be modified

Important

Always double-check recipient details before confirming a transfer. Once a transfer is marked Sent, changes cannot be made.

When to contact support

Contact support only if:

• You are unsure which recipient details are required for a corridor
• A recipient cannot be saved or updated
• A transfer fails due to recipient information

Have this ready:

• Recipient name
• Destination corridor
• Bank name and account details

Updated on: 07/02/2026