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# Recipients: how to add them and avoid failed payouts

## ${color}[#193b2d](Short answer)
You can add recipients by providing accurate bank and account details. Most failed or reversed transfers are caused by incorrect recipient information.

### What a recipient is
A recipient is the individual or business receiving funds from your outbound transfer. Each recipient must have valid and complete bank details.

### How to add a recipient
1. Log in to your Oneremit dashboard
2. Navigate to **Recipients**
3. Click **Add new recipient**
4. Enter the recipient’s bank and account details
5. Save and review the information before using it for a transfer

### Information you must get right
Ensure the following details are accurate:
* Recipient full name (as registered with the bank)
* Bank name
* Account number or IBAN
* Bank code, routing number, or SWIFT code (where applicable)
* Destination country and currency

### Common mistakes that cause failed payouts
* Typographical errors in account numbers
* Incorrect bank codes or routing details
* Using a personal account for a business payout
* Recipient name not matching bank records
* Selecting the wrong destination corridor

### Editing or updating a recipient
* You can edit a recipient before initiating a transfer
* Changes made after a transfer is sent will not affect that transfer
* For completed transfers, recipient details cannot be modified

### ${color}[#193b2d](Important)
Always double-check recipient details before confirming a transfer. Once a transfer is marked **Sent**, changes cannot be made.

### ${color}[#193b2d](When to contact support)
Contact support **only if**:
* You are unsure which recipient details are required for a corridor
* A recipient cannot be saved or updated
* A transfer fails due to recipient information

${color}[#193b2d](Have this ready:)
* Recipient name
* Destination corridor
* Bank name and account details