Why we request business documents

Short answer

We request business documents to meet regulatory requirements, protect your account, and ensure transfers are processed without delays.

Why document checks are required

As a regulated financial service, Oneremit is required to:

• Verify the identity of businesses using the platform
• Understand the nature of business activity and transaction flows
• Prevent fraud, misuse, and payment reversals
• Maintain access to banking and payout networks

These checks help keep transfers fast and reliable for all customers.

Documents we may request

For SMEs

• Business registration or incorporation document
• Proof of business address
• Director or owner identification

For corporates

• Certificate of incorporation
• Shareholding or beneficial ownership details
• Nature of business description
• Director or authorized signatory identification

Common reasons documents are rejected

• Blurry or unreadable files
• Mismatch between document details and account information
• Expired identification
• Incorrect document type uploaded

How to avoid delays

• Ensure all documents are clear and up to date
• Use the same business name across your profile and documents
• Respond promptly to document requests in your dashboard

Important

Submitting complete and accurate documents upfront helps prevent account limits and transfer delays later.

When to contact support

Contact support only if:

• You are unsure which document is required
• You have uploaded documents and have not received an update after one business day

Have this ready:

• Business name on the account
• List of uploaded documents
• Date documents were submitted

Updated on: 07/02/2026