> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.oneremit.co/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why we request business documents

## ${color}[#193b2d](Short answer)
We request business documents to meet regulatory requirements, protect your account, and ensure transfers are processed without delays.

### Why document checks are required
As a regulated financial service, Oneremit is required to:
* Verify the identity of businesses using the platform
* Understand the nature of business activity and transaction flows
* Prevent fraud, misuse, and payment reversals
* Maintain access to banking and payout networks

These checks help keep transfers fast and reliable for all customers.

### Documents we may request

**For SMEs**
* Business registration or incorporation document
* Proof of business address
* Director or owner identification

**For corporates**
* Certificate of incorporation
* Shareholding or beneficial ownership details
* Nature of business description
* Director or authorized signatory identification

### Common reasons documents are rejected
* Blurry or unreadable files
* Mismatch between document details and account information
* Expired identification
* Incorrect document type uploaded

### How to avoid delays
* Ensure all documents are clear and up to date
* Use the same business name across your profile and documents
* Respond promptly to document requests in your dashboard

### ${color}[#193b2d](Important)
Submitting complete and accurate documents upfront helps prevent account limits and transfer delays later.

### ${color}[#193b2d](When to contact support)
Contact support **only if**:
* You are unsure which document is required
* You have uploaded documents and have not received an update after one business day

${color}[#193b2d](Have this ready:)
* Business name on the account
* List of uploaded documents
* Date documents were submitted